You can request a quote from us by e-mail, phone, or fax!

e-mail	General e-mail box: sales@ciciboilers.com
	Toll Free Telephone: 1-800-848-8197    Monday to Friday 7:00am-5:00pm (Central Time) We have an after-hours hotline for emergency service.  Please call 1-800-848-8197 if you need a service technician.  The after-hours hotline is only for our customers in Indiana, Kentucky, and Illinois.
	Fax: 1-812-867-0760

To ensure a fast response, please include your contact information and as much information as possible about the part you would like a quote for.  The following information will help us provide your quote:

• Brand

• Model

• Serial Number or Order Number

• Name of the part

• Any other relevant information (part number, size, type, etc.)

Example:  I am looking for a 1/2HP blower motor (p/n 054120) for my PowerFlame^® Model J30-12-7, Serial 5782878.

Frequently Asked Questions:

Q:   What methods of payment do you accept?
A:   We accept Visa, Mastercard, and American Express for all first orders.   You can also pre-pay by check or wire transfer. 

Q:  Our company likes to pay with purchase orders.  Can I set up a Net 30 account with Cici Boiler Rooms?
A:  Initial orders must be prepaid or placed with a credit card.  High-volume customers can inquire about a Net 30 account after six months of ordering history.  Regardless of the circumstances, we are unable to set up accounts for companies that have not established a six month ordering history.  This applies to wholesalers, manufacturing reps, hospitals, schools, state/local government, etc.

Q: Do you ship outside of the United States?
A: Most of our parts are available for international shipment.  Please direct all international inquires to sales@ciciboilers.com

Q: I'm a reseller. Can you send a blind shipment to my customer?
A: Yes, simply tell a member of our sales team when you place your order.

Q: When do you cut off shipments for the day?
A: Under normal circumstances, UPS collects our packages at 4pm central time. If you need to get an emergency shipment out after 4pm call our sales team right away and ask about our expedited shipping options.

Q: I found you on the internet.  Can I call you for free technical support?
A: We have factory-trained service technicians for on-site boiler service only.  Please contact our service manager to for our service rates and to schedule service.  We do not offer "technical support" outside of our territory (Indiana, Kentucky, and Illinois).  If you are outside of our territory, we recommend that you contact a service contractor in your area.

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